Refund policy
At cicimi, we want you to be completely satisfied with your purchase. If for any reason you are not, please review our return policy below.
This policy applies to all orders shipped to the United States and Canada.
Do We Accept Returns?
Yes, we accept returns.
How Can You Return a Product?
Returns are accepted by mail only. We do not offer in-store returns.
Product Condition We Accept
We accept returns of items in new and unused condition only.
Restocking Fee
No, we do not charge any restocking fee.
Return Shipping Costs
Defective, damaged, or incorrectly delivered items:
- Return shipping costs are fully covered by us
- In many cases, no return shipment is required
- We will offer a free replacement or a full refund
Returns for personal reasons (e.g., change of mind, wrong size selected):
- The actual cost of return shipping is the responsibility of the customer
- Original shipping fees are non-refundable
Return Window
You may return your order within 30 days of the date you received the item.
Return Conditions
- Items must be unused, undamaged, and in their original condition
- Items must be returned in their original packaging where possible
- All original tags and labels must be intact
- No restocking fees apply
Return Procedure
1. Contact Us
Reach out to our customer service team by email at info@cicimi.com, including your order number and reason for return.
2. Pack the Item
Pack the item securely, preferably in its original packaging.
3. Ship the Return
Send the item following the instructions provided after your return request has been approved.
Return Address
Our return address will be provided to you upon approval of your return request. Please do not send items back without first contacting us info@cicimi.com and receiving written confirmation, as unauthorized returns may not be processed.
Damages and Issues
If your item arrives damaged, defective, or if you received the wrong product, please contact us within 7 days of delivery at info@cicimi.com. Please include your order number, a description of the issue, and clear photographs. We will resolve the issue at no cost to you.
Non-Returnable Items
- Items returned after the 30-day return window
- Items that have been used, washed, or damaged by the customer
- Items missing original packaging, tags, or labels
- Gift cards
- Sale or final sale items (where clearly marked at purchase)
Refunds
Once we receive and inspect the returned item, your refund will be processed as follows:
- Processing time: within 10 business days of receiving the return
- Refund method: to the original payment method used at purchase
- Currency: refunded in the currency of your original order — USD for US orders, CAD for Canadian orders
Please note that depending on your bank or payment provider, it may take a few additional days for the credit to appear in your account.
Exchanges
We offer exchanges for items that are defective, damaged, or incorrectly delivered. For a different size or color, we recommend returning your original item and placing a new order to ensure the fastest turnaround. Contact us at info@cicimi.com with your order number to get started.
Country-Specific Notes
United States: Our 30-day return policy applies in addition to any applicable state consumer rights.
Canada: Our 30-day return policy applies in addition to applicable provincial consumer protection rights.
Customer Service & Contact
Trade Name: cicimi
Company Name: elevate LLC
Company Address: 1600 Glencoe St, Denver, Colorado, 80220, USA
Email: info@cicimi.com
Phone: +1 (720) 3668910
Estimated Response Time: within 24 hours
Customer Service Hours:
Monday – Friday: 9:00 – 17:00 (GMT-07:00)