Hello! How can we help?

A shipping confirmation email is sent once your order leaves our warehouse. It includes a tracking number you can use on the carrier's website or our tracking page. Allow up to 48 hours after receiving the email for tracking information to update.

We accept returns within 30 days of delivery. Items must be unused and returned in their original packaging. Email info@cicimi.co with your order number and we'll walk you through the next steps.

We aim to process orders within 1–2 business days. US & CA: 6–9 business days (handling + transit time). During high-volume periods like Black Friday or sales, slight delays may occur.

Core products in our range are restocked regularly. Check the product page for availability updates, or contact info@cicimi.co to ask about a specific item.

Confirmation emails are sent automatically at the time of purchase. If it hasn't arrived within 15 minutes, check your spam folder. If it's not there, the email address on your order may have a typo — contact info@cicimi.co and we'll resend it.

Orders move through our fulfillment process quickly. If you need to make a change, email info@cicimi.co as soon as possible with the subject line ORDER CHANGE REQUEST. If the order has already been packed or picked up by the carrier, changes aren't possible — but you can return the item once it arrives.

Email us at info@cicimi.co right away. If your order hasn't been dispatched yet, we can update the address. Once it's handed to the carrier we can't change it on our end — contact the carrier directly to request a redirect. Address changes after dispatch are not guaranteed.

We ship via USPS, UPS or FedEx depending on your location and order details. The carrier for your shipment is confirmed in your shipping notification email.

Check your mailbox, front porch and any secure drop-off spots. Ask neighbours or your building's reception if applicable. Carriers sometimes mark packages as delivered a few hours early — please wait 24 hours before escalating. If it still hasn't arrived, contact info@cicimi.co with your order number.

No. Orders shipped within the US / CA are not subject to customs or import fees.

Return shipping is the customer's responsibility unless the item arrived damaged or we sent the wrong product. In those cases we cover the return cost — email info@cicimi.co before sending anything back so we can arrange it.

Refunds are issued within 10 business days of receiving and inspecting the returned item, to your original payment method in the currency of the original order.

Credit Card (Visa, Mastercard, American Express, Discover, Diners Club, Elo, JCB, UnionPay), Shop Pay (pay in full or in installments), PayPal and Google Pay.

All transactions on cicimi.co use SSL encryption. Your card details are not stored on our end — payments are processed directly by our payment provider.

Confirm the code hasn't expired, check it isn't being combined with another discount (most codes don't stack), and make sure it applies to the items in your cart (some codes exclude sale items). Enter the code without spaces. If it still doesn't work, contact us before completing your order.

cicimi sounds like “see, see me” — a little reminder to really see our kids and care for their wellbeing. Read our story.

Yes — we choose kid-friendly materials and finishes you can feel good about.

Email us at info@cicimi.co or use the contact form on our website. We aim to respond within 24 hours on business days.

Our customer service team is available Monday–Friday, 9:00 AM – 5:00 PM (GMT-07:00). We respond within 24 hours.