Privacy policy

Last updated: April 2026

This Privacy Policy describes how cicimi ("we", "us", "our") collects, uses, and shares personal data when you visit our website Cicimi.co, make a purchase, or otherwise communicate with us (collectively the "Services").

This Privacy Policy applies to all customers in the United States and Canada. These are served as separate markets with separate product feeds and local currencies (USD for the United States, CAD for Canada).

Please read this Privacy Policy carefully.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The current version will always be published on this page.

What Personal Data We Collect

1. Information You Provide Directly

  • Contact details: name, billing and shipping address, email address, phone number
  • Order data: products purchased, payment confirmation, shipping information
  • Account information: username, password (encrypted)
  • Communications: messages sent to our customer service team

2. Automatically Collected Information

  • Device and browser information
  • IP address
  • Usage and interaction data
  • Cookies and similar technologies

3. Information from Third Parties

  • Payment and shipping service providers
  • Marketing and analytics partners
  • Shopify as our technical platform

How We Use Your Personal Data

  • Processing orders and payments
  • Shipping, returns, and refunds
  • Providing customer service
  • Improving our website and services
  • Marketing and advertising (only as permitted by law)
  • Security and fraud prevention
  • Fulfilling legal obligations

Cookies and Tracking Technologies

We use cookies and similar technologies to ensure the functionality of our website, analyze usage statistics, and personalize content and advertising. You can manage or disable cookies through your browser settings or our cookie banner. Please note that doing so may affect website functionality. See our Cookie Policy for full details.

Sharing of Personal Data

We share personal data only when necessary, including with:

  • Service providers (e.g., payment processing, shipping, IT, analytics)
  • Shopify, as our hosting and e-commerce platform
  • Marketing and advertising partners
  • Authorities, where required by law
  • Companies within our corporate group

We do not sell personal data.

Shopify

Our store is powered by Shopify Inc. Shopify processes personal data to provide and improve its services. For more information, see Shopify's Privacy Policy at https://privacy.shopify.com.

International Data Transfers

Your personal data may be processed outside of your country of residence. In such cases, we ensure appropriate safeguards are in place to protect your data.

Children's Data

Children's Privacy (COPPA)

Our website is intended for adults aged 18 and older who 
are shopping for children. We do not knowingly collect 
personal information from anyone under the age of 13.

If you are under 13, please do not submit any personal 
information to us or make a purchase. A parent or 
guardian must complete any transactions on your behalf.

If we learn that we have collected personal information 
from a child under 13 without verified parental consent, 
we will delete that information promptly.

For California residents under the age of 16, we do not 
sell or share personal information without affirmative 
opt-in consent.

Parents or guardians who believe their child has provided 
us with personal information may contact us at 
info@cicimi.com We will delete such information 
within 30 days of your request.

Data Security & Retention

  • We implement technical and organizational security measures to protect your data
  • Personal data is retained only for as long as necessary for the purposes stated or to fulfill legal obligations

Your Rights

United States — California (CCPA/CPRA)

California residents have the right to:

  • Know what personal information is collected, used, shared, or sold
  • Delete personal information held about you
  • Opt out of the sale or sharing of personal information
  • Limit the use of sensitive personal information
  • Correct inaccurate personal information
  • Non-discrimination for exercising your rights

United States — Other States

Depending on your state, similar rights may apply under applicable state privacy laws.

Canada — PIPEDA

Canadian residents have the right to access their personal information, request corrections, and withdraw consent for certain uses. You may contact the Office of the Privacy Commissioner of Canada at www.priv.gc.ca for complaints.

To exercise any of your rights, please contact us using the details below or visit our Do Not Sell or Share My Personal Information page to submit a privacy request.

Marketing Communications

  • You may unsubscribe from marketing emails at any time using the unsubscribe link in our emails or by contacting us directly
  • Transactional emails (e.g., order confirmations) are not affected by this opt-out

Third-Party Websites

Our website may contain links to external websites. We are not responsible for the content or privacy practices of those sites.

Supervisory Authorities

United States: California residents may contact the California Privacy Protection Agency (CPPA) at cppa.ca.gov or the California Attorney General's Office at oag.ca.gov/privacy.

Canada: Office of the Privacy Commissioner of Canada — www.priv.gc.ca

Customer Service & Contact

Trade Name: Cicimi
Company Name: Elevate LLC

Company Address: 1600 Glencoe St, Denver, Colorado, 80220, USA

Email: info@cicimi.com
Phone: +1 (720) 3668910
Estimated Response Time: within 24 hours

Customer Service Hours:
Monday – Friday: 9:00 – 17:00 (GMT-07:00)